PRIVACY POLICY
OF " PLUSH BG " LTD
We recognize that it is important for you to understand how “PLUSH BG” OOD collects , stores , shares and uses information that constitutes personal data . With this Privacy Policy , we would like to inform you about the processing carried out and about the possibilities for exercising control on your part , in accordance with the requirements of our European and national legislation .
Please read this document carefully before continuing to use our services . The policy may be updated periodically , of which you will be informed .
Within the meaning of Regulation 2016/6791, the company “PLUSH BG” OOD , UIC : 202402028, with its registered office and registered office in Sofia , p.o. 1618 , Ovcha Kupel district , block 609, entrance A , floor 2, ap . 5, is the Administrator of personal data . Email address : office@plush.bg, mobile contact number : +359 88 487 5551
Data of the competent authority for personal data protection for Bulgaria :
Personal Data Protection Commission
Address : town Sofia , P. K. 1592 , Blvd. " Prof. Tsvetan Lazarov" No. 2
More contact details can be found on the Commission's website : www.cpdp.bg
“PLUSH BG” Ltd. is a trader within the meaning of the Commercial Code . Established activity : Production and trade in furniture and upholstered furniture . This site provides the opportunity for online orders and purchase of furniture remotely .
Definitions :
This policy refers to the Definitions set out in Regulation 2016/6791 for :
- Personal data - means any information relating to an identified or identifiable natural person ( "data subject" );
The terms individual , user , data controller , data subject and customer used in this policy are used in the sense of an individual who is a data subject within the meaning of Regulation 2016/679.
- Personal data controller means a natural or legal person , public authority , agency or other body which , alone or jointly with others, determines the purposes and means of the processing of personal data ;
- Processing means any operation or set of operations which is performed on personal data or on sets of personal data , whether or not by automatic means, such as collection , recording , organisation , structuring , storage , adaptation or alteration , retrieval , consultation , use , disclosure by transmission , dissemination or otherwise making available , alignment or combination , restriction , erasure or destruction
- Sensitive data , personal data revealing racial or ethnic origin ; political opinions ; religious or philosophical beliefs ; trade union membership ; genetic data ; biometric data for the sole purpose of identifying a natural person ; data concerning health ; data concerning sex life and sexual orientation
- The Data Protection Officer answers all questions from users regarding the processing and protection of their personal data . Any user of the Site should contact him/her via email at : office@plush.bg, mobile contact number : +359 88 487 5551
- The types of personal data that “PLUSH BG” Ltd. processes :
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- To make a delivery – when concluding remote purchase and sale contracts through our website www.plush.bg. We collect the following personal data :
- Name and surname ;
- Shipping Address ;
- Contact phone number ;
- Email address ;
- We may also process IP address data ;
1.2 Legal basis for issuing an accounting document :
Billing details :
- Three names of the ordering party , if he is an individual ;
- Names of representative , when the ordering party is a legal entity , MOL , contact person ;
- Identification number ( PIN , LNC ), according to the requirements of tax legislation for the preparation of accounting documents ;
1.3 Legitimate interest in order to provide the customer with the necessary assistance in selecting products from the Site or additional information about orders placed :
User details :
- Contact phone number ;
- Contact email ;
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- “PLUSH BG” Ltd. processes data for business analysis of sales derived from anonymous data :
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- Anonymized data
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Statistical information about the total number of visits to the site , completed deliveries , accepted requests for assistance and complaints , collected and analyzed in order to improve the services provided by Plush. Through these statistical analyses, we strive to improve the quality of service , as well as to manage and improve user satisfaction and improve our site , in accordance with user expectations .
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- Cookies and pixel tags
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When using our website : www.plush.bg “PLUSH BG” Ltd. collects information , which may include personal data , from the browser (Internet explorer, Mozilla Firefox, Google Chrome, etc. ) of visitors to the Site . Various methods are used to collect this information , including cookies and pixel tags , which information may include :
- IP addresses ;
- unique cookie identifier ;
- cookie information ;
- information about whether the visitor's browser allows the use of certain features and add-ons ;
- unique device identifier (HWID) type ;
- browser type ;
- language settings ;
- operating system and system settings ;
- country and time zone ;
- previously visited web pages ;
- information about the user's interaction with the Site such as purchases and preferences , click method and speed ( choice );
- entry time and reference addresses .
For more information , please see our Cookie Policy on our website .
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- Automated solutions
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“PLUSH BG” Ltd. does not use automated decision-making or profiling methods .
- Purposes of personal data processing
Personal data provided by users are processed for the purposes that are non-exhaustively listed below :
- requests and acceptance of orders ;
- contractual performance ;
- delivery ;
- Issuance of accounting documents containing mandatory details specified by law ;
- payment tracking and verification ;
- refund ( if the right to refuse delivery is exercised );
- contacting the customer regarding an order placed ;
- subsequent delivery ;
- receiving feedback on the quality of the services provided ;
- storing data about the ordered goods in the user's individual profile ;
- sending notifications about delivery status and any delivery problems ;
- it is possible to send messages for direct marketing and advertising purposes with the express consent of the user ;
- it is possible that we organize promotional campaigns and send information , such as unsolicited commercial communications ;
- we process and store information from your order history profiles ;
- we process the information provided by you in connection with regulatory obligations during inspections by authorized bodies , as well as in the protection of legal interests in administrative and judicial proceedings ;
- improving service ;
" PLUSH BG " Ltd. does not collect , process and store the personal data of minors . With regard to minors, personal data is collected , processed and stored only with the express consent of a parent / guardian , expressed in writing .
- Third parties to whom “PLUSH BG” OOD may provide personal data :
- Payment service providers for the purposes of making a payment or refunding amounts when exercising the right to refuse a product , as well as for accounting purposes , pursuant to Art . 111 a et seq. of the VAT Act .
- Mobile and Internet communication service providers for the purpose of notifying the Ordering Party of changes in order status, etc.
- Consultants in various fields for the purposes of protecting the legitimate interests of “PLUSH BG” Ltd. in maintaining and improving the quality of the service , meeting legal requirements , protecting legal rights and interests in judicial and administrative proceedings .
- Government authorities and institutions in connection with inspections carried out by them in accordance with legal requirements and restrictions .
- Courier companies , carrying out the activities of delivering the requested goods and products .
With regard to the personal data of individuals that are provided to the aforementioned third parties , " PLUSH BG " OOD requires and ensures that they implement all necessary technical and organizational measures to protect the data provided to them by the company , according to the requirements of Regulation ( EU ) 2016/679 and Bulgarian legislation .
- Storage periods :
- We process your personal data for the periods established in the legislation in force in the country , by the regulatory supervisory authorities , as well as until the realization of the purposes for which the data were provided . After the realization of these purposes or after the lapse of our legitimate interest or legal basis for the processing of the data ( e.g. when the consent to the processing of certain data is withdrawn ), we will delete the personal data without undue delay .
- Information about orders placed by you in your personal profile is stored for 5 years after the date of their conclusion . After this period , they will be deleted automatically , following the rule of deleting the oldest record .
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- The criteria on the basis of which the storage period of your personal data is determined include :
( a ) the period during which we maintain a commercial relationship with you and provide you with our services ;
( b ) the data retention periods provided for in the accounting laws applicable to us ;
( c ) the period for which we need to store the data in connection with our participation and the protection of our rights and legitimate interests in judicial and administrative proceedings and the expiry of the relevant limitation periods .
Personal data for which there is no explicit legal / supervisory obligation to store it will be deleted after the purposes for which the personal data were collected and processed have been achieved .
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- For periods not regulated in a regulatory act or internal regulations of the Administrator for the storage of documents containing personal data , they are stored for a period of 5 years from their provision .
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- Data provided on the basis of consent are processed by the Company until its withdrawal by written application .
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- After the expiration of the above - mentioned periods , the data is deleted and cannot be restored or used anymore .
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- Exception : The data are not deleted , but continue to be processed only for the purposes of protecting our legitimate rights and interests or in fulfillment of our legal obligations , in case there is a pending judicial , administrative and pre-trial proceeding on the date of expiry of the specified period - until its completion .
- Technical measures to protect personal data
To protect your data, we have taken the necessary technical and organizational measures to protect against accidental or unlawful destruction , accidental loss , unauthorized access , modification or dissemination , as well as other unlawful forms of processing .
- Rights of individuals :
Right of access
At any time, you as a data subject have the right to request information from us about your processed personal data . We will respond to your request within 30 days , at the specified addresses and contact details .
Right to rectification
If factually incorrect or incomplete personal data is admitted , you have the opportunity to correct your data independently in your personal profile or to ask us to correct it .
Right to erasure
You have the right to ask us to delete your personal data that we process or to do it yourself by deleting your account from our site . Please note that the right to be forgotten is not an absolute right and it is possible that information about your orders may be retained for accounting and tax purposes until the statutory deadlines expire .
Right to restriction of processing
You have the right to request that we restrict the processing of your personal data . In the event of rectification , erasure or restriction of processing , we will inform any third party recipient to whom the personal data have been disclosed , unless this proves impossible or involves disproportionate effort .
You have the right to withdraw your freely expressed consent to the processing of your personal data . You can request the withdrawal of consent at any time , upon receipt of an e - mail from us , via the "Unsubscribe" button , " Unsubscribe " or other technical means provided for in the information platforms used .
The withdrawal of consent for direct marketing and advertising is carried out by sending a notification to the opt-out address specified in the direct marketing and advertising message ;
Upon withdrawal of consent, the processing of the relevant type of personal data for the specified purposes shall cease . The withdrawal of consent shall not affect the lawfulness of the processing carried out on the basis of consent before its withdrawal .
Right to data portability
You have the right to receive the personal data that directly concerns you and that you have provided to us . The personal data are provided directly to the subject , upon request by the subject and where technically possible, the data are provided to another administrator of his choice ;
Right to object .
You have the right to object at any time to the collection and processing of your data .
Right to lodge a complaint with a supervisory authority
You have the right to file a complaint with the Personal Data Protection Commission if you believe that we are violating any of the statutory rules when processing your personal data .
Contact Details : Personal Data Protection Commission
Address : town Sofia , P. K. 1592 , Blvd. " Prof. Tsvetan Lazarov" No. 2
More contact details can be found on the Commission's website : www.cpdp.bg
- Privacy Policy Changes
The privacy policies of “PLUSH BG” OOD may be updated at any time , depending on the change in the legal framework ( applicable law ) and changes in circumstances . When such changes are required , they are published in the relevant section of the site and all users are notified of them . In the event that a significant change is required in the way users’ personal data is processed , “PLUSH BG” OOD will notify all affected persons before the change in the policies comes into effect , and where necessary , will also request explicit consent from the subjects of personal data .
Effective Date: January 1, 2025. Automatically translated. View original: Privacy Policy